Report a fake site

Important Information About Counterfeits

We are aware that numerous websites claiming to sell Silkly hair removal devices have emerged, sometimes offering significant discounts. Many of these websites exist solely to steal credit card information, while others sell cheap and unsafe copies of our product.

These counterfeit websites and products are particularly deceptive as they have stolen our copyrighted videos, images, and content, falsely claiming to manufacture and sell our product designs. These sites aggressively advertise on Facebook and Instagram, promoting substantial discounts and immediate deliveries.


Buy Only From Official Silkly Websites

Our lawyers are actively pursuing every violation of our intellectual property. However, since creating a new website is relatively easy, it's likely that new counterfeit sites will continue to appear.

To ensure the authenticity of your purchase, buy only from our official Silkly website or authorized resellers. The only legitimate ways to purchase genuine Silkly® products are through our official website, Silklyskin.co.uk, or for the UK, Silkly.co.uk.


Report Fraudulent Sellers

Found a scammer? Report it to our trademark protection team using the link below.
Report Fraudulent Sellers


What to Do If You’ve Been Affected

  • If you're concerned that you've been scammed, send your order confirmation to info@silkly.co.ukso we can verify the authenticity of your order.
  • If you have been scammed, we encourage you to dispute the charge with your bank or Klarna. Many victims of these counterfeit websites have successfully recovered their money this way.

Your help is vital in taking down these fraudulent sites. Our intellectual property team has successfully shut down many such websites, thanks in large part to our loyal supporters reporting fake ads to us, Facebook, and other platforms.


FAQs

Can you refund my cost?

Unfortunately, since these fraudulent websites are not affiliated with Silkly, we cannot process a refund for you. We recommend contacting your bank/payment provider for guidance on how to obtain a refund.

Are my bank details at risk if I ordered from a fake website?

If you have concerns about your bank details, contact your bank immediately. Follow their recommendations to secure your account and remain cautious about phishing scams you may be exposed to.

How do I know what is a legitimate website?

We do not sell our products through any third parties—only via the official Silkly.co.uk website. Always check the URL carefully before placing an order!

What are you doing to prevent this from happening?

We regularly share posts on our social media channels and blog pages to keep our community informed. Additionally, we have a dedicated team working to remove fake ads and fraudulent websites as quickly as possible.


Protecting Our Community

If you come across fraudulent websites or questionable product copies, let us know by emailing info@silkly.co.uk, and we will investigate. We are committed to protecting our intellectual property and ensuring that our loyal supporters are not deceived by unethical and often illegal activities.