Any questions? Don't worry, we've got you!
Do you have any questions? You can find answers to most questions below.
GENERAL
* Apply your Silkly to the skin with a gentle and even pressure (be careful not to press too hard).
* Make circular movements for a few seconds and lift, then look if the hair has started to clump together.
* The hair will painlessly pull away from the surfaceEnjoy a silky, smooth and hair-free finish.
It is best to use your Silkly on dry skin.Try to avoid using it after a shower or bath when your skin is most sensitive.Use gentle light circular movements and finish with a lovely body lotion.
*Silkly™ is safe to use on knuckles, arms, legs, chest, back and bikini lines. However, we recommend not overusing or rubbing too hard.
*OBS: If you have sensitive skin, try it on your arms and legs first before using it on other sensitive areas.
*We do not recommend using Silkly on your armpits because the skin is uneven and wrinkled. These areas are very sensitive to overuse
Detta varierar från person till person. Vissa använder den bara en eller två gånger i veckan. Andra föredrar varannan vecka. Anpassa i förhållande till hur tolerant din hud är.
Det kommer den att göra! Den förbättrar faktiskt utseendet på jordgubbshud eller "Starberry legs" som orsakas av rakhyvlar eller vaxning
Silkly has been developed to be soft and safe for all skin types! However, we advise against overusing it or applying too much pressure to the skin.
Rengör Silkly under rinnande vatten efter varje användning och borsta bort allt smuts: hår, död hud etc. Förvara den i etaClean the Silkly under running water after each use and brush away all dirt: hair, dead skin, etc. Store it in a dry space.
If you have a discount code, you can enter it at checkout in the ‘Discount code’ tab. If your discount code is approved, you should see the deduction immediately.
Discount codes are only valid for full price items and cannot be combined with other discounts or promotions unless otherwise stated. They also cannot be used on sale items or items not labelled by Silkly. If you continue to have problems with your code, you can contact our customer service at info@silkly.co.uk
At the bottom of each email there is an unsubscribe button. Click on the link and confirm that you want to unsubscribe. We will miss you though!
DELIVERY
If you have misspelled or filled in the wrong address, simply reply to your confirmation email and give us the correct information. Notify us immediately by email at info@silkly.co.uk If the address is wrong, we can correct this within 24 hours.
Please note that if your order has already been dispatched, we will not be able to send you a new one. In this case, it is best to contact the postman.
We provide tracking for every order. Tracking will be available once your product has been dispatched. If for any reason you did not receive a tracking number, please contact us at info@silkly.co.uk if you need help tracking your order
Once your parcel has been dispatched, you will receive an email confirming the shipment. In the email you will receive the tracking number of the parcel and a link where you can track your parcel. You can also track your parcel at https://silkly.co.uk/pages/spara-paket
If you experience problems with your tracking number or parcel delivery, this may be because the tracking has not been updated as it should. Sometimes it takes 1-4 days for the tracking information to appear. In some rare cases, the tracking information may not be updated, but don't worry! You will still get your parcel delivered. Please contact us after the estimated delivery time.
We're sorry that you haven't received your parcel yet. When the tracking information shows that the parcel has been delivered, it means that it was delivered to the delivery address you gave us at check-out. Please read through the options below as it may help you find your parcel.
A. Double-check your delivery address.
We recommend that you double-check the delivery address you provided to make sure it is correct. Check that the house number or apartment number (if applicable) is correct.
You can check the delivery address you gave us at checkout by looking at the order confirmation you received when you placed your order.
Please note that Silkly cannot be held responsible for wrongly delivered parcels if we have received an incorrect delivery address. Customers are responsible for ensuring that all information provided to us at check-out is correct. If you believe your parcel has been delivered to an incorrect address, please try to get in touch with the residents at that address to see if they can receive the parcel for you.
Otherwise, you can keep an eye on the tracking information to see if it is updated so that the parcel is sent back to the sender. If this is the case, you can contact us with your order number and we will be happy to send a new parcel to the intended address.
B. Check with the people you live with and your neighbours.
When a parcel is delivered, most shipping companies simply deliver it to the address indicated on the shipping label, and not necessarily to the named recipient. Therefore, check with people you live with as there is a chance that someone else may have received the parcel on your behalf.
We also recommend that you check with your neighbours to see if anyone has received the package for you.
C. Check your letterbox and any drop-off points near your home.
In most cases, the carrier will indicate on your tracking link where the parcel was delivered (letterbox, front door, etc.). However, we still recommend that you check all possible areas where the parcel may have been delivered to rule out the other options.
D. For businesses - check with the person in charge of the mailbox, or if someone in the building has received the parcel and the reception.
If your delivery address is to a company, there is a good chance that the parcel was delivered somewhere and/or to someone else; check with the person in charge of the respective mailbox, or if someone in the building has received the parcel as well as the reception.
E. Kontakta ditt lokala postombud.
There is a chance that your parcel has been held at one of your postal agents instead, despite the tracking showing it as ‘Delivered’. We recommend that you contact your local postal agent to ask if they are holding your parcel. Make sure you contact the number of that particular post office and not the carrier's general support line.
F. Wait 24-48 hours for the parcel to be delivered.
In rare cases, the carrier may indicate that the parcel has been delivered earlier than it actually has. Wait 24-48 hours for the parcel to be delivered or for the carrier to provide a new update.
If you have done all of the above and still haven't received your parcel, please contact us with your order number and we will be happy to help you further.
Please note: We cannot be held responsible for parcels where the tracking information shows that the parcel has been delivered to your order address.
If you have previously experienced packages being lost or stolen where you live, we recommend that you have the package delivered to a work address to ensure that you receive it safely.
Silkly is not responsible for lost or stolen packages. The carrier generally determines whether your order can be left in a safe place at your delivery address.
If you order within the UK, you do not have to pay any customs duties or other charges.
International customers (outside of UK) are responsible for paying all applicable duties, taxes and other fees as deemed appropriate by your local customs authority. These fees are paid to your local carrier or authority and are not collected by Silkly, and are therefore non-refundable.
After you place an order, it usually takes between 1-3 working days for us to process your order. Delivery time takes between 7-10 working days
Yes, of course! You can do this by entering your address as the ‘billing address’ and the address to which you want to send your order as the ‘delivery address’.
ORDER
Go to the product page and follow the steps:
Step 1: Click on the ‘Add to basket’ button on the products you want to buy and they will be added to your basket. The basket will open with the total amount to be paid and a button to proceed to checkout. If the shopping basket did not open, you can click on your shopping basket in the top right corner of the page and it will appear. Click on the button and follow the steps:
Step 2: Now you can either ‘Continue shopping’ or click on the ‘Check out’ button to proceed to the checkout.
Step 3: When you click ‘Check out’, you will be redirected to the checkout page. There you will be asked to fill in all the details requested of you on the form, including delivery address, billing address and a payment option.
Step 4: Once the order is placed, a confirmation page will appear with an order number. We will also send you an email confirming your order within a few minutes. If you haven't received that email, please check your spam folder and verify the email address you entered on the order confirmation page so that we can contact you.
Step 5: Shipments are dispatched from our warehouse within 1-3 working days (excluding pre-orders and orders purchased afterwards). You will receive a confirmation and a valid tracking number showing registration after 48 hours when the parcel has been dispatched. If your order is delayed, you can reach our customer service by clicking here.
Of course you can! We offer Single, Two or Three Sets. When you choose more than one Silkly, you can take advantage of our bulk discount and save money.
Silkly's ordering process is automated to distribute the products quickly and accurately. We apologise, but once the order is placed it CANNOT be cancelled. We receive a lot of orders and cannot go through them individually, as that would cause delays for other orders. Please go through your items carefully before finalising your orders.
Silkly is compatible with most mobile devices and browsers. We suggest restarting the browser and clearing the cache. If you are still having problems, you can send us a screenshot of the error by clicking here and we will help you.
Oroa dig inte! Detta är helt normalt. Det betyder bara att olika artiklar i din beställning kan ha skickats från olika lagerlokaler eller att de har en försening på grund av förbeställningar, reavaror eller produkter som är i efterhand beställda.
We have a very secure and smart payment system. If our system detects that your order poses a potential risk of fraud, we will put your order on hold and contact you to verify the details of your order to protect our company and the bank card holder. For example, if you place an order using a bank card issued in a different country to the one you are placing the order from, our system will detect the difference between the countries and your order will be flagged as a potential fraud risk.
To verify these details, simply reply to the email that was sent to you from a Silkly support representative.
For logistical reasons, goods in the same purchase are sometimes sent in separate parcels to ensure the quality of the packaging, even if you have specified combined shipping. Please keep this in mind when accepting the delivery.
PAYMENT
We accept all major payment cards, including Visa, Mastercard, Visa Debit, American Express. We also accept Klarna where you can choose between paying immediately, splitting or paying later. Currently we have stopped accepting Apple Payments but we believe this service will be available in the future.
Your credit card will be charged upon completion of your order.
Please note that once the payment card has been authorised, the funds can be reserved for up to 30 days, depending on your bank. Check your bank's policy. If you are paying with a debit card, check with your bank if there are limits on daily withdrawal amounts on your card. Silkly reserves the right to request additional identification. If necessary, we will contact you by email.
We have several security processes in place. For example, we never store your credit card information with Silkly. It remains the private property of the cardholder at all times before, during, and after the product purchase. In addition, all transactions are processed through secure forms of payment that are used by millions of people daily and are heavily encrypted by third-party payment processors.
In addition, we process all card payments through a fully secure and reputable third-party payment processor, and your checkout experience is protected by industry-standard 128-bit SSL encryption to safeguard your private data.
Our trusted online payment partners continuously monitor transactions to detect suspicious activity and flag potentially fraudulent transactions for manual verification by our team. When our team cannot categorically rule out fraud, the transaction is put on hold and the customer is asked to provide identification documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.
You will immediately receive an error message if there is a problem processing your card payment. You will be given the opportunity to enter a new card number if this happens. Please make sure that all your personal data matches exactly the information (name, address, etc.) associated with your payment card. If any information does not match, the transaction will not be completed, as we have a very secure payment process. If you are unsure, you can call your bank to verify the information they have on file.
Confirm if you have received a confirmation email via the email address you provided. If you see several pending charges on your bank statement, please note that they will disappear from your account within a few working days depending on your bank. Contact your bank if you have further questions about the pending charges. Make sure that the billing address you enter matches the exact billing address associated with your card and only click on the ‘pay now’ button once to avoid multiple potential charges.
Products can be exchanged or returned within 60 days of receipt if they are in new, unused condition and in their original packaging.To initiate a return or exchange, you can contact support at info@silkly.co.uk or through the contact form. Refunds for items purchased on Silkly.co.ukwill be refunded in the original form of payment for the amount paid for the item. Goods purchased from an authorised Silkly retailer should be returned directly to the store where they were purchased.
If you haven't received a refund yet, first check your bank account and then contact your bank. It may take some time before the refund is officially posted (usually 1-3 banking days). If you have done all this and still haven't received your refund, please contact us.

What can we do to help?
If you still have questions, our Support Centre can provide you with the answers you are looking for. If you have any questions or concerns, please contact our team.
contact us